Frequently Asked Questions

Your guide to premium equipment and service

What is the standard shipping timeframe for large equipment?

Standard shipping for gym equipment usually takes 7-14 business days. Large items like power racks and treadmills are shipped via freight, and you will receive a tracking number once your order leaves our warehouse.

Do you offer professional installation services?

Yes, we partner with certified technicians nationwide to offer professional assembly and installation. You can select the 'White Glove Delivery' option during checkout for full-service setup.

What is your return policy for PRIME Fitness products?

We offer a 30-day return policy on most items. Products must be in their original packaging and in new condition. Please note that return shipping costs for heavy freight items are the responsibility of the customer unless the item is defective.

Does my equipment come with a warranty?

All PRIME Fitness USA equipment includes a comprehensive manufacturer warranty. This typically covers the frame for a lifetime and moving parts/electronics for 2 to 5 years, depending on the specific model.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm to help you build your dream gym now and pay over time.

Can I track my order once it has shipped?

Absolutely. Once your order is processed, you will receive an email confirmation with a tracking link. For freight shipments, the carrier will contact you directly to schedule a delivery appointment.